Return Policy
Returns
We want you to be satisfied with your purchase. If you are not completely satisfied, you may return eligible items within 14 days of receipt for a refund or exchange.
Eligibility
To be eligible for a return, your item must be:
- Unused and in the same condition as when you received it
- In the original packaging
- Accompanied by proof of purchase
Return Process
To initiate a return, please contact us at contactus@praxylonux.world with your order details. We will provide you with return instructions and a return authorization number.
You are responsible for the cost of return shipping unless the item is defective or we made an error in your order.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 10 business days.
Please note that shipping costs are non-refundable unless the return is due to our error.
Exchanges
If you need to exchange an item, please contact us first. We will guide you through the exchange process. Exchanges are subject to product availability.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.
Non-Returnable Items
Certain items cannot be returned for hygiene or safety reasons, including:
- Items that have been used or opened
- Custom or personalized items
- Items without original packaging
Late or Missing Refunds
If you haven't received your refund within the expected timeframe, please check your payment method first. Then contact your bank or credit card company, as it may take some time before your refund is officially posted. If you still have not received your refund, please contact us.
Contact Us
If you have questions about returns or refunds, please contact us at:
Email: contactus@praxylonux.world
Address: 5a Ravey St, London EC2A 4QW, United Kingdom
Phone: +447984574193